Luxottica LensCrafters - Licensed Optician in Natick, Massachusetts

Licensed Optician

GENERAL FUNCTION

The Licensed Optician delivers the brand value proposition & helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service & perfectly crafted high quality eyewear which exceeds our customers’ expectations.

MAJOR DUTIES & RESPONSIBILITIES

  • Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs.

  • Custom fits glasses & precisely places prescription in lenses.

  • Acts as a leader in optical acumen that provides a voice for associates.

  • Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details; ensures finished eyewear meets standards & customer requirements.

  • Attracts new customers.

  • Explores the needs & priorities of customers by asking open ended questions.

  • Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues; reviews prescriptions & identifies special needs, consults with Optician as needed.

  • Assists co-workers with difficult or complex areas of product needs & prescriptions.

  • Utilizes store tools & adheres to Brand Store Commitments.

  • Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection.

  • Anticipates problems; explores underlying reasons for customer issues; strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary.

  • Possesses the ability to multi-task, prioritize & manage time with competing priorities.

  • Commits to delivery date & time, seeks feedback & asks for referrals.

  • Strives to achieve exceptional results on Brand KPIs & competencies.

  • Presents, celebrates & educates at pick up.

  • Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control.

  • Informs management of safety opportunities; demonstrates safe work practices.

  • Possesses a “can do” spirit & strong drive for results; self-motivated with a desire for continual learning & improvement.

  • Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management.

  • Sells on your feet 80%-100% of the time.

  • Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.).

  • Maintains proper dress code, including name tag & associate tablet.

BASIC QUALIFICATIONS

  • High School graduate or equivalent

  • State Licensure

  • Optical dispensing experience

  • Strong customer service skills: communicator, listener & team builder

  • Knowledge of current store merchandise

  • Strong basic math skills

  • Awareness of current fashion trends

  • Selling skills – ability to use & carry an iPAD/tablet

  • Familiarity with POS, computers & calculators

  • Embrace new technology & change

PREFERRED QUALIFICATIONS

  • Previous customer service & retail experience

Licensed Optician