Nordstrom Alterations and Tailor Shop Manager - Natick in Natick, Massachusetts
Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for an individual to manage the daily operations of our Alterations and Tailor Shop department.
From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.
The ideal Alterations and Tailor Shop manager is motivated, results oriented and committed to providing outstanding customer service every day.
Teach, coach and develop employees to provide customers with the best service possible
Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards
Ensure the department workload is organized and items are completed by date promised
Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner
Develop and execute a business plan to achieve goals
Collaborate with regional manager and other partners to ensure established processes and practices are followed
Manage office and labor expenses
Identify, recruit and hire the best talent
Have a high school diploma, or equivalent (preferred)
Previous experience in alterations/tailoring
Previous experience in a supervisory role preferred
Understanding of safe and proper use of all equipment in the shop
Ability to communicate clearly and professionally with co-workers and customers
Demonstrated ability to develop and maintain productive relationships with various business partners
High level of accuracy and attention to detail
Strong organizational, delegation and follow-through skills
Ability to manage competing priorities in a fast-paced environment
High level of ownership, accountability and initiative
Ability to work a flexible schedule based on department and store needs
Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to /Fortune/™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.
As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and much more.
We are an equal opportunity employer committed to providing a diverse environment.
The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Job: *Alterations/Tailor Shop Management
Title: Alterations and Tailor Shop Manager - Natick
Requisition ID: 294257