Nordstrom Alterations and Tailor Shop Manager - Natick in Natick, Massachusetts

Nordstrom is a fashion specialty retailer founded on a simple idea: offer each customer the best possible service, quality, value and selection. We are looking for an individual to manage the daily operations of our Alterations and Tailor Shop department.

From attentive salespeople to meticulous tailors and innovative merchants, our teams are comprised of talented people who work hard to delight the customer. When you join a Nordstrom Store, you are welcomed into a family dedicated to creating memorable and rewarding shopping experiences for our customers.

The ideal Alterations and Tailor Shop manager is motivated, results oriented and committed to providing outstanding customer service every day.


  • Teach, coach and develop employees to provide customers with the best service possible

  • Coach employees to complete alterations/tailoring according to Nordstrom guidelines, service and quality standards

  • Ensure the department workload is organized and items are completed by date promised

  • Educate employees on proper fit, shop procedures and guidelines in a professional and friendly manner

  • Develop and execute a business plan to achieve goals

  • Collaborate with regional manager and other partners to ensure established processes and practices are followed

  • Manage office and labor expenses

  • Identify, recruit and hire the best talent


  • Have a high school diploma, or equivalent (preferred)

  • Previous experience in alterations/tailoring

  • Previous experience in a supervisory role preferred

  • Understanding of safe and proper use of all equipment in the shop

  • Ability to communicate clearly and professionally with co-workers and customers

  • Demonstrated ability to develop and maintain productive relationships with various business partners

  • High level of accuracy and attention to detail

  • Strong organizational, delegation and follow-through skills

  • Ability to manage competing priorities in a fast-paced environment

  • High level of ownership, accountability and initiative

  • Ability to work a flexible schedule based on department and store needs

Since 1901, Nordstrom has offered a wide variety of quality apparel, shoes and accessories for men, women and children at our stores across the country. We're proud to be named to /Fortune/™ magazine's list of '100 Best Companies to Work For.' We believe this recognition comes from our desire to empower our employees to set their sights high and deliver exceptional service to customers.

As a Nordstrom employee, you can feel confident that your health and well-being are among our highest priorities. We offer a comprehensive, flexible employee benefits package that includes medical/vision and dental coverage, a generous merchandise discount, an employer-matched 401(K) savings and much more.

We are an equal opportunity employer committed to providing a diverse environment.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. No visa sponsorship is available for this position. Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

Job: *Alterations/Tailor Shop Management

Title: Alterations and Tailor Shop Manager - Natick

Location: Massachusetts-Natick

Requisition ID: 294257