Lithia Auto Stores Automotive Service Advisor in Milford, Massachusetts

Overview

DCH MILFORD TOYOTA

Automotive Service Advisor

(Service Writer)

Automotive Service Advisor – Auto Sales – Customer Service Writer

DCH Milford Toyota is one of many Lithia Motors Dealerships. We are one of the largest automotive retailers in the nation and we are growing…FAST!

Lithia Motors, Inc., is a publicly traded Fortune 500 company (NASDAQ: LAD) with over 160 dealerships, auto stores and service centers across the US.

There’s no better time to join us on the road to success!

Job Description

Responsibilities:

As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.

  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.

  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.

  • Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.

  • Communicate additional repair and service needs to the customer based on vehicle inspection.

  • Administer the manufacturer warranty for qualifying vehicle repairs.

  • Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.

  • Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.

Automotive Service Advisor – Auto Sales – Customer Service Writer

Qualifications:

  • Previous Automotive Service Advisor experience, preferred

  • Prior experience as an automotive technician a plus

  • A team player who is focused on providing exemplary customer service

  • Ability to multi-task in a fast paced work environment

  • Basic mechanical understanding of an automobile

  • Strong organizational skills and detail oriented

  • Be at least 18 years of age

  • Possess an acceptable driving record and a valid driver’s license in your state of residence.

Why Lithia?

We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE.

We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:

  • Medical, Dental and Vision Plans

  • Paid Holidays & PTO

  • Short and Long Term Disability

  • Paid Life Insurance

  • 401(k) Retirement Plan

  • Employee Stock Purchase Plan

  • Lithia Learning Center

  • Vehicle Purchase Discounts

  • Wellness Programs

Automotive Service Advisor – Service Writer – Customer Service Writer

Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.

Job LocationsUS-MA-Milford

Posted Date3 weeks ago

ID2017-32976

of Openings1

Store NameDCH Milford Toyota

CategoryService