Job Information
Action Collection Agencies, Inc. Patient Service Representative in Middleboro, Massachusetts
Patient Financial Service Representative Reports to: ACA Revenue Systems Manager Description: The Patient Financial Service Representative is part of a team that is responsible for assisting patients with their medical bills, as well as collecting payments. It is a call center atmosphere. This role involves speaking to patients on the phone and assisting them in resolving any outstanding balance they may have by processing payments or offering payment plans. Responsibilities Answering calls from patients and resolving any questions they may have Making calls to patients with outstanding balances and helping to resolve them in a professional and ethical manner Time management/multitasking Navigating our clients\' various systems Notating the patients account in both our clients\' systems, as well as ours, based off of conversations Tracking any necessary follow-ups, which may include insurances and monthly payment plans, etc. Understanding and implementing company policies and procedures, as well as those of our clients Working as a team player among other reps to provide optimal customer service to the patients Understanding and executing proper documentation as requested per client Reporting any problems or concerns to your direct supervisor or manager in a timely fashion to get them resolved Understanding the HIPAA law and abiding by it with every communication Qualifications: Excellent Customer Service skills Proficient in Microsoft Excel/Word Completed client specific training for their systems, such as Epic, Athena, Nextgen, Brighttree, etc.