Citizens Bank Risk Business Analyst III (Work at Home) in Massachusetts


The Risk Business Analyst III will support the functions within the Reporting and Oversight Governance Team within Risk PMO:

  • Provide support for and oversight of the Risk PMO Program Managers (2) and Project Manager's (6).

  • Support includes: assistance with ECF documentation, develop/maintain additional reporting on PV Time Tracking, working with the PMs to complete project within PV - following the established controls and time-frame, along with working to "centralize" and support the Project Manager's on SOW to PO set up within Oracle and develop a tracking mechanism for reporting and review of status, invoice payment and financial forecast.

  • Oversight includes: assist with QA Risk PMO project reviews, provide support and development for the following Oracle reports being transitioned from TS Finance to the Risk PMO Reporting and Governance Oversight Team: Oracle Capital actuals for each project (2 times a month – 1st BD and mid month, before AP cut off), Oracle Status Reports (1st BD), Forecast Submission report (after forecast deadline – monthly view of forecast), Actuals vs Forecast Variance Trend (1st or 2nd BD sent to PMs with variance explanation request, finalized after deadline) and SAN/VM analysis.

  • Cross-training includes: Financials, RAG Reporting, SharePoint Maintenance and support, CRI report generation, PV13 administration (add work, field updates, etc.), HP ALM Report Governance, Oracle to PV13 Monthly Reconciliation reporting, PV13 reports for PMs and oversight of PV13 data, and demand/resource reporting.

  • Identify and analyze business problems

  • Identify issues and escalates/manages resolution as required

  • Coordinate and provide support to the business with the process implementation


Required Skills/Experience:

  • 10+ years of industry/banking experience

  • Advanced proficiency with all MS Office applications, MS Project and/or Visio

  • Ability to quickly learn organizational structure, business strategies and processes

  • Superior oral and written communication skills, agility in communicating with both business and technology constituents

  • Clarify, identify, and track requirements and issues, remove barriers, resolve project issues and escalate to immediate manager where required

  • Capable of writing clear and well-structured business requirements documents


  • Bachelor’s Degree

Hours & Work Schedule

Hours per Week: 40

Work Schedule: Monday-Friday 8-5

Why Work with Us

At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.