Agilent Technologies, Inc. E-Commerce Business Manager in Massachusetts


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Join Agilent’s fast-paced Online Channel team. Agilent is seeking an experienced E-Commerce business development manager to accelerate the growth of our Online Channel across EMEA. This is an exciting opportunity to transform Agilent’s business model and customer experience. The primary responsibility for this position is to develop Agilent’s online strategy for EMEA and grow revenue through Agilent’s E-Commerce channel. This involves leading the development and implementation of the online strategy for EMEA’s direct and distributor businesses. This individual will work closely with customers, sales, marketing, and online channel teams to evaluate regional customer and business requirements to develop and execute competitive product strategy, business strategy, sales plans, and marketing plans.


  • Drive online revenue and leads towards offline sales

  • Partner with local Sales and Support to develop online sales capabilities, tools, and incentives to grow online customer adoption and revenue

  • Develop and implement marketing programs to encourage online registration and sales growth.

  • Partner with Field Sales and Product Marketing to develop the online sales programs, content, merchandising for revenue generation.

  • Partner with the Online Channel team to shape online capabilities and content to create an EMEA specific customer experience.

  • Translate customer requirements, market trends, and business needs into strategies and tactics to enhance Online Channel capabilities, marketing programs, customer adoption, and online revenue growth.

  • Develop and implement a strategy to support online customers in the EMEA market with a brand building customer experience. Leverage global and local teams to support customers in local language and time zone.

  • Define and implement a strategy to support distributors and business partners with online capabilities and content.

  • Analyse and counter competitor online strategies to win or retain the status of a preferred supplier at key accounts and to grow market share.

  • Review and realize the opportunities to leverage E-Procurement solutions to increase customer loyalty and retention.

  • Bachelor’s degree in Chemistry, Biology, Biochemistry, Business, or equivalent combination of education and experience

  • 5+ years of experience working at a scientific, diagnostic or technology company preferred

  • 5+ years of E-Commerce business development and digital marketing

  • Demonstrated experience in customer account development and revenue growth

  • Demonstrated strategy development and execution

  • Strong customer orientation

  • Excellent verbal & written communication skills in English – preferably another European language

  • Understanding & experience with the EMEA online marketplace

  • Experience and success in international markets

  • Experience working with international teams

  • Strong project management skills

We offer:

  • Training and development opportunities

  • A commitment to work/life balance

  • Total Compensation Package including medical and dental benefits, retirement programs and more

  • A company with values around innovation and contribution, uncompromising integrity, trust, respect and teamwork, speed, focus, and accountability

  • The diversity of cultural and individual perspectives held by our employees and their commitment to inclusion

Agilent Technologies, Inc. is an Equal Employment Opportunity and Affirmative Action employer. We value diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases.

For more information about equal employment opportunity protections, please view the ‘EEO is the Law’ poster available here:,

Agilent Technologies, Inc., is committed to diversity in the workplace and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please contact +1-262-754-5030 (US and Canada only) or email EOE AA M/F/Vet/Disability

Date Posted: 11/Sep/17

Requisition: 2071294

Job Title: E-Commerce Business Manager

Business: Agilent CrossLab Group

Job Category: Marketing

Job Sub-Category: Sales / Marketing / Business Dev

Region: Americas

Country or Area: United States

State/Province: Connecticut Delaware Massachusetts New York Rhode Island

Shift: Day Job

Job Type: Experienced

Schedule: Full-time

Travel Required: Yes, 35% of the Time

Duration (Temp Positions Only): Not applicable

HR Country Location: United States

HR Town/City Location: Wilmington