Job Information
Boston Symphony Orchestra at Tanglewood Tanglewood Box Office Representative in Lenox, Massachusetts
About Tanglewood In 1940, the Berkshire Music Center (now the Tanglewood Music Center) began its operations. Home to the famous Boston Symphony Orchestra, and the site of one of the world\'s best-known music festivals, Tanglewood hosts the Festival of Contemporary Music, along with many other events including concerts of various genres from jazz to pop. Today, Tanglewood annually draws over 350,000 visitors. Each season offers not only a vast quantity of music, but also a vast range of musical forms and styles, all of it presented with a regard for artistic excellence that makes the festival unique. Job Responsibilities: - Sell concert tickets at the Tanglewood box office to all concerts taking place at Tanglewood.This includes concerts presented by the Boston Symphony Orchestra and Boston Pops as well as concerts presented by independent promoters. - Accurately enter customer address and billing information into the Boston Symphony Orchestra database for use in tracking orders and in marketing efforts. - Process ticket upgrades and ensure that the patron is aware of all exchange policies and how they may affect the transaction. - Process mailing of tickets. - Answer questions regarding performance content and ticket policies. Provide patrons with policy information for Tanglewood. Provide customers with policy information regarding outside concerts presented by independent promoters at Tanglewood. Noting the differences between Popular Artists events and BSO events. - Close out window at end of day and balance cash drawer. Required Education and Experience - 1 year Box Office experience preferred. - Knowledge of basic math. - Must be accurate and enjoy detail work. - Must be patient and able to handle the general public under sometime difficult conditions. - Ability to work in a confined area for long periods of time The BSO is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.