East Boston Savings Bank Sales & Service Representative in Jamaica Plain, Massachusetts

Job Description

POSITION SUMMARY

Sell and establish new accounts, products and services for new and existing customers. Serve customers and service their accounts efficiently and in a manner which provides the highest level of customer satisfaction. Assess customers'' financial needs and cross sell additional products and services to retain customers and increase the profitability of the Bank, both at the desk and through telemarketing. Avoid violations, minimize risk and protect the bank.

COMPLIANCE RESPONSIBILITIES

Reg. CC, BSA/AML, Reg. E, UCC

ESSENTIAL RESPONSIBILITIES

Promote positive customer relations by meeting corporate, division and department standards of customer service.

Contact and interview existing and perspective customers at the desk, through telemarketing and correspondence to assess financial needs and promote, discuss and sell various bank products and services, including but not limited to; checking accounts, savings and investment accounts, retirement accounts, electronic banking services and consumer loans.

Explain and/or demonstrate various additional products and services to customers in order to ascertain complimentary services which would provide value to the customer and to attempt to cross-sell.

Open, change and close accounts at customers'' request. Assist customers in proper completion of account transactions and paperwork; review documents for accuracy and completeness and forward to appropriate department.

Respond to customer inquiries regarding accounts and transactions by accessing customer account records using bank platform applications and listening closely to customers'' concerns. Change status of any and all customer accounts through file maintenance system.

Order ATM/debit cards and ensure their proper functioning. Ensure customers'' understanding of remote and electronic banking.

Process stop payment orders and other account maintenance timely and accurately. Sell third party financial instruments as the bank offers them from time to time.

Prepare, set up and issue approved secured consumer loan products. Process applications for various credit services such as passbook loans, Credit Builder and auto loans.

Complete daily settlement to verify accuracy of all work.

Consult with Branch management to plan, review and achieve annual individual sales goals according to the Bank''s overall Sales Program.

Attend recommended/required in house and off site sales and product meetings, workshops and courses to maintain a thorough knowledge of the bank''s financial products and services, as well as sales techniques and industry changes.

May perform teller duties as needed and as directed.

Perform other duties as requested or assigned.

QUALIFICATIONS

High school diploma or equivalent. Demonstrated experience in customer service and sales. Ongoing regulatory, sales and third party product training required. Proficiency in common office software and applicable banking applications required.

PREFERENCES

Multilingual abilities. Minimum of two years of directly related experience.

DEGREE OF INDEPENDENT ACTION

Manage own workflow and establish work plan toward achieving goals. Make decisions within the letter and spirit of policies and procedures. Refer specific problems and recommendations to branch management where clarification of standards and sales initiatives are needed.

SUPERVISORY RESPONSIBILITY

WORK REQUIREMENTS

Much work is performed seated, but there is a moderate amount of walking, bending, stooping, lifting and other routine tasks associated with clerical duties and with promotional events outside the bank during and after hours. Manual dexterity and visual acuity are need for frequent PC use. Ability to be present at your assigned workstation for the duration of your assigned shift. Critical thinking skills and the ability to form, articulate and communicate thoughts accurately and persuasivley. Ability to work well independently as well as in a team setting, dedicated to providing quality service to both internal and external customers.

Tracking Code: 2017103

Job Location: Jamaica Plain, Massachusetts, United States

Position Type: Full-Time/Regular

Direct Reports: None.