Dell Customer Engagement Manager in Hopkinton, Massachusetts

Customer Engagement Manager

Job ID R12167

Date posted 10/12/2017

Location Hopkinton, Massachusetts

Why Work at Dell?

Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.

This opportunity is for a highly organized and assertive individual with exceptional planning, communication and orchestration skills to join the North America Field & Channel Marketing Team. You will support in the planning, preparation, execution, and follow-up of customer engagements for the office of the CEO. This role offers direct interaction with our sales executives and field leadership teams. You’ll work daily with senior leaders and managers across functions (sales, marketing, channels, services) around the world, managing and securing the right customer engagements, creating and executing a comprehensive approach for executive preparation (e.g. brief including meeting scope, talking points, background, prior interactions/engagements), and ensuring follow-up actions are collected, taken, and fed back to executives and stakeholders.

This role must proactively plan and prepare executives so that they can effectively and efficiently engage with our prioritized customers and deliver industry-best customer experiences related to our supported executive customer engagements, resulting in improved financial results for Dell. In addition to being organized and strong attention to detail, you’ll possess the strong business judgment and communication skills needed to interact with a variety of people and job functions.

This position requires you to move quickly with the changing environment and balance time between multiple tasks and projects. You must have a passion for partnering with busy executives to help them maximize their time invested with customers to reach their highest potential. You will take ownership of projects and be able to provide tangible solutions.

Role Responsibilities

  • Develop high-impact customer relationships for Dell by supporting the Office of the CEO and the Senior Sales Leaders in driving targeted Customer Engagements

  • Develop and implement process and procedures to improve operational efficiency of executive Customer Engagements

  • Ensure that teams are fully prepared for Customer Engagements and updated on all feedback coming from Customer Engagements and that they adhere to customer and executive expectations

  • Oversee cross functional work areas targeted to resolve issues raised by customers during Customer Engagements

  • Make regular reports to senior management about how Customer Engagements and customer relations are performing

  • Drive new operational strategies and improve the current processes to ensure scalability and efficiency

  • Balance multiple daily tasks and business projects, identify inefficiencies in processes, and push for improvements


  • Excellent marketing and business acumen

  • Ability to thrive in fast-paced, high pressure environments

  • Excellent interpersonal management and communication skills, written and verbal

  • Strong executive presence

  • Strong leadership competency

  • Strong understanding of end-to-end customer marketing and the customer lifecycle.

  • Highly effective in the midst of change and ambiguity

Company Description

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dells team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology.

  • When we see something that could be improved, we get to work inventing the solution.

  • Our people demonstrate our winning culture through positive and meaningful relationships.

  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.

  • Our team members health and wellness is our priority as well as rewarding them for their hard work.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

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