Rodenhiser Plumbing Heating and Air Customer Service Representative in Holliston, Massachusetts
Customer Service Representative
THE ROLE OF A CUSTOMER SERVICE REPRESENTATIVE: As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote client satisfaction.
RESPONSIBILITIES FOR CUSTOMER SERVICE REPRESENTATIVES:
Convert incoming client calls into booked service appointments.
Be professional and establish client rapport, encouraging repeat business.
Respond to client requests via phone and email, resolving issues and promoting the brand.
Adhere to the company's plan for resolving client complaints quickly and favorably.
Maintain and update client database with complete and accurate information.
Participate in training to boost booked calls.
Make outbound calls.
Other duties as needed.
REQUIREMENTS FOR CUSTOMER SERVICE REPRESENTATIVES·
Two years proven track record in customer service.
IT competent, good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
High school education or equivalent.
Call Center Coaching Experience a Plus
Engaging personality that blends well with a fast-paced environment.
Highly motivated, flexible and great attitude on life.