Kforce Customer Service Representative in Franklin, Massachusetts

Kforce's client in Wrentham, MA is seeking an experienced Customer Service Representative to join the team on a contract basis!The individual will be responsible for the following:

  • Reviews and modifies orders to carry them through order processing cycle

  • Resolves customer concerns regarding pricing, availability, terms, delivery, etc

  • Ensure timely shipment of orders

  • Prepare quotes and respond to quote requests

  • Gain knowledge of all product lines and processes

  • Provide return authorizations and assist in accounting issues

  • Process credits as needed, and assist accounting with discrepancies

  • Process credit card orders expeditiously and correctly for prompt billing

  • Support reception area as necessary

  • Some secondary education preferred

  • 0 - 2 years of experience in Customer Service

  • Ability to provide outstanding customer service to external and internal customers

  • Excellent communication skills; good analytical skills; multi-tasking abilities

  • SAP

  • Knowledge of MS Office

  • Salesforce is a plus

  • Experience working in a call center environment is a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours