SSTAR Call Center Customer Service Specialist in Fall River, Massachusetts

Responsible for answering all phone calls from individuals, families and referral agencies Books appointments for Family Healthcare Center Patients; triages urgent patient calls and forwards appropriately Responds to information requests regarding agency services or ensures that the caller is connected to someone who can help them Represents the agency in a professional, pleasant and caring manner ensuring that each caller receives the information or services that they need Other duties as required Experience and Skills: Demonstrated commitment to helping clients and their families Pleasant and professional phone manner Strong communication and customer service skills Knowledge of medical terminology a plus Accurate and detail oriented Team player and problem solver who takes initiative Adapts well to change Bilingual applicants are encouraged to apply