John Hancock Wellness Specialist in Boston, Massachusetts

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Key Focus:

  • Implement, deliver and support wellness programming for staff with a view to promoting both employee and organizational health.

  • Work independently to resolve complex issues and problems.

  • Fully understand program documents and their position/role within the total rewards program and leverage this knowledge in issue resolution, analysis and recommendations.

  • Apply and explain rules and regulations.

  • Conduct needed analysis of non-standard issues. For example, how exceptions to plans affect the rest of the rewards.

  • Make recommendations for improvement and changes in business processes, systems, and procedures.

  • Participate in planning and developing long and short-range goals for the wellness program.

  • Participate in development of policies, programs, and procedures.

  • Prepare management reports, such as reports consolidating vendor-management reporting and identify trends across vendors.

  • May serve as a specialist in a discrete area of human resources with system wide impact, such as wellness program unification projects.

  • Responsibilities *

  • Collaborate on the development, implementation and communication of the wellness strategy.

  • Participate in the development and delivery of a communication and marketing plan to maximize awareness of and engagement in the program through creative marketing strategies; including managing wellness content on MFCentral, Yammer, newsletters, emails, etc. for all wellness initiatives.

  • Proactively plan and coordinate logistics for topical health promotion education programs and initiatives (e.g. program launch details, annual screening and vaccination clinics, Challenges, webinars, workshops, onsite massages, Walking Clubs, etc.). Evaluate and monitor service delivery and effectiveness.

  • Set up registration, reserve rooms, pre-clear visitors, etc. as required to conduct onsite sessions. This includes greeting guest speakers and escorting them to meeting rooms, managing a record of registrants, collecting and summarizing evaluations, communicating with registrants and providing feedback as needed.

  • Administer day-to-day Wellness Operations functions (e.g. respond to inquiries, manage file feeds, remit and track invoices, assign Vitality Employer-sponsored points, create agendas and lead Champs calls, act as liaison to wellness vendors).

  • Capture key operational and customer-focused metrics, analyze the data and recommend necessary changes to improve overall effectiveness of services.

  • Develop and make recommendations for wellness program modifications.

  • Ensure Company policies and procedures are followed appropriately.

  • Provide input into the budget process, manage wellness-related expenses and identify variances as required.

  • Remain abreast of industry trends and emerging risks as they pertain to Wellness Operations in our organization.

  • Conduct research, analyze data and prepare recommendations as required.

  • Other responsibilities as assigned.

Recommended Experience

  • B.S./B.A. Incumbents typically have 2 to 4 years of related experience

Knowledge and Skills

Basic requirements of the job include:

  • Keen attention to detail

  • Proficiency in organizing and coordinating logistics

  • Ability to manage multiple projects and prioritize deliverables accordingly

Key Differentiator

  • Excellent verbal and written communications, especially the ability to engage employees through creative communication and marketing techniques

  • Event planning skills

  • Analytical skills

  • Intermediate HR professional with wellness knowledge and experience

  • An individual contributor with solid knowledge in their assigned area and capable of completing complex tasks and analyses within established guidelines

  • Focused on wellness program administration / operations and analytics

About John Hancock Financial and Manulife

John Hancock is a division of Manulife, a leading Canada-based financial services group with principal operations in Asia, Canada and the United States. Operating as Manulife in Canada and Asia, and primarily as John Hancock in the United States, our group of companies offers clients a diverse range of financial protection products and wealth management services through its extensive network of employees, agents and distribution partners. Assets under management and administration by Manulife and its subsidiaries were $1 trillion (US $754 billion) as at March 31, 2017. Manulife Financial Corporation trades as 'MFC' on the TSX, NYSE and PSE, and under '945' on the SEHK. Manulife can be found on the Internet at

The John Hancock unit, through its insurance companies, comprises one of the largest life insurers in the United States. John Hancock offers and administers a broad range of financial products, including life insurance, annuities, investments, 401(k) plans, long-term care insurance, college savings, and other forms of business insurance. Additional information about John Hancock may be found at



Organization: *Performance & Rewards

Title: Wellness Specialist

Location: MA-Boston

Requisition ID: 1707908