Kforce User Services Representative in Boston, Massachusetts

Kforce has a client seeking a User Services Representative in Boston, Massachusetts (MA).Responsibilities:

  • Generate new and renewal sales by determining user requirements and recommending appropriate products and solutions

  • Respond to issues and questions from end users via phone and online channels

  • Provide timely updates to users, colleagues, and management on the status of outstanding issues

  • Maintain status of issues in a call-tracking system and follow-up on escalated issues

  • Convey user feedback to appropriate business areas such as Marketing, Product Management and Development

  • Educating users to improve product/feature usage and customer satisfaction

  • Ensure Customer satisfaction, for both external and internal customers

  • Troubleshooting, software installations/configurations

  • Bachelor's degree or equivalent preferred

  • 1 year of relevant experience; technical and/or customer service experience is preferred troubleshooting OSX, Windows 8/Windows 7/Vista/XP/2000, and Windows Server platforms

  • Both written and verbal fluency in Portuguese and English preferred

  • Excellent customer service skills (verbal and written)

  • Previous sales and/or service experience in a fast-paced phone environment

  • Ability to work flexible hours (Monday through Friday)

  • Familiarity with sales and customer support CRM Applications such as Salesforce.com

  • Familiarity with remote access software a plus

  • Knowledge mobile platforms (Windows Mobile, iPhone, Blackberry, Android, and Symbian) a plus

  • Microsoft certification(s) a plus

  • Able to effectively interact with users of all technical skill levels to assess severity level and define, research, and resolve issues and questions quickly and accurately

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00