AIG Managing Complex Claims Director in Boston, Massachusetts

Managing Complex Claims Director

  • Job ID #:


  • Functional Area:


  • Estimated Travel Percentage (%):


  • Location(s):


  • NY-New York

  • Employment Type:

Full Time - Permanent

  • Education Preferred:

Bachelors Degree (or equivalent)

  • Relocation Provided:


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Position Description:

As a member of the Claims team you will be responsible for managing a unit of Casualty Claim Specialists handling litigated and not-litigated claims. This will include, but not be limited to, providing direction to Casualty Claim Specialists, performing claim file reviews, ensuring compliance with operation guidelines and monitoring performance. Travel may be necessary as required for internal and external meetings, trials, mediations and settlement conferences. This position reports to the Vice President Primary Casualty Lexington and will work closely with other Claim Managers, clients, attorney’s and brokers.

Performance Objectives • Provide technical expertise and mentoring to assigned staff with the focus of producing high quality work on basic and higher value/more complex claims. • Manage staff to ensure departmental standards and policies are adhered to in order to produce the appropriate claim outcomes for customers and business partners. • Maintain an active claim diary and use it to provide continual direction and feedback regarding claim handling, evaluation, and disposition strategy on a file by file basis. • Partner with other Business Units as necessary to make AIG our insured’s most valued insurer. • Participate in select claim file reviews. • Report Management – Performance Metrics Analysis. • Operational Compliance Management – Medicare Exclusions and Vendor Management. • Special Projects. • Addressing shared service support to assure timely payments are made, claim set up efficiency, etc. • Manage HR/Shared Service Matters to include Disciplinary Actions and LOA’s. • Staff Meetings. • CE and/or other training.

Position Requirements:

• Bachelor’s Degree preferred. • 6-9 years industry experience. • Strong Leadership and business acumen skills. • Ability to self study and pass Casualty License Exams. • Excellent communication skills, both written and oral. • Strong interpersonal and negotiating skills. • Demonstrated decision making skills. • Ability to work independently or on a team. • Demonstrated time management and organizational skills. • Knowledge of all Microsoft applications is required.

About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

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