BrightView Landscape Market Manager - Boston / South Shore, MA in Boston, Massachusetts
Brighter futures start here. Welcome to BrightView. We’re a team of talented professionals, driven by results and relationships, and committed to taking care of each other, clients, and communities.
BrightView was recently formed through the combination of landscape industry pioneers and leaders, Brickman and ValleyCrest. This defining event united more than 140 years of experience, an extraordinary portfolio of high-profile projects and clients, and a vast, national network of expertise and innovation. As one and true to our name, we’re reinventing the industry while affording our 22,000+ team members access to the most comprehensive training, resources, benefits, mentorship, and opportunities for career advancement.
A brighter future is in your hands. We’re currently seeking a Landscape Market Manager. The Landscape Market Manager supports the management of all active accounts and service partners within an assigned market. They provide leadership and initiative to ensure services are complete and client expectations are met or exceeded. This individual evaluates the performance of service partners and communicates with the client to achieve satisfaction with our work; and fully leverages our relationships to benefit the client and BrightView Enterprise Solutions.
This position will cover the Boston/South Shore, MA territory.
What you'll do:
Communicate frequently with customers to ensure high quality and service expectations are met.
Proactively present and sell site enhancement (work order) ideas to customers.
Proactively assist in resolving issues with customer service when needed.
Conduct monthly Quality Site Assessments (QSAs) of service partners’ work on clients’ sites
Measure properties and coordinate with estimators for landscape estimates
Identify and communicate business development opportunities to Regional Operations Manager.
Communicate weekly schedule to store managers and service partners
Conduct pre- and post-season site inspections
Service Partner Coordination and Communication
Coordinate new service partners to service clients in a designated territory
Pre-qualify service partners and negotiate contract terms
Support compliance team to ensure proper service partner agreements are secured in a timely manner
Develop and sustain long-term relationships with service partners to ensure consistency of service to client
Provide instruction to service partners regarding client expectations
Communicate non-contract client requests and ensure work is scheduled in a timely manner
Communicate closely with Area or Regional Managers and provide documentation from site visits (i.e. photos, site visit reports, etc.)
Develop standard packet of information for each client to include highlighted scope, site map, snow stockpiling map, call in number and introductory letter, and customer service opportunities
Complete daily report on activities (i.e. sites visited, contacts made, issues handled, QSA forms completed, etc.) and submit to Regional Market Account Manager.
Communicate billing details to client and answer any questions.
Other tasks and duties, as assigned.
Skills we're seeking:
Knowledge, Skills & Abilities
Complete knowledge of office functions, geographic responsibilities and customer assignments.
Ability to communicate from any location and be available to travel to each of their territory’s areas with a high degree of flexibility.
Ability to generate customer solutions that are on point, creative, and that stay consistent with the brand image of the company.
Excellent communication skills, both written and verbal, both internal and external communication.
Ability to network with industry and trade contacts within the marketplace.
Proficiency in or knowledge of using a variety of computer software applications, to include Microsoft Excel, Word, PowerPoint and Outlook.
Proficient at estimating all services provided.
Proficient at service pricing.
Proficient at billing completed work
Education and/or Experience
Landscape/green industry experience is required
Minimum of 3 years of prior customer service, management and leadership experience within the organization, and the industry and local marketplace.
Minimum education of a two or four year degree in a business related field or equivalent experience required.
Experience working with subcontractors and performing snow removal operations preferred
Paid time off
Medical, dental, and vision insurance
BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.
Job Location US-MA-Boston
Posted Date 5/19/2017