Accenture Functional Lead- Salesforce Commerce Cloud in Boston, Massachusetts

Title: Functional Lead- Salesforce Commerce Cloud Location: USA-Northeast Job Number: 00524073

Accenture Digital

The digital revolution is changing everything, transforming how we work and play. Are you reacting to the disruption each day or are you leading the way as a digital disrupter? Accenture Digital is driving these exciting changes and bringing them to life across 40 industries in more than 120 countries. At the forefront of digital, you’ll create it, own it and make it a reality for clients looking to better serve their connected customers and operate always-on enterprises. Join us and become an integral part of our experienced digital team with the credibility, expertise and insight clients depend on.

Accenture Interactive

Accenture Digital is powered by three practices – Interactive, Mobility and Analytics. Accenture Interactive helps the world’s leading brands delight their customers and deliver superior business performance and customer experiences. As part of Accenture Interactive Delivery, you’ll balance art and science to create award-winning digital experiences for today’s connected consumers through integrated and dynamic solutions that incorporate strategy, marketing, creative and technology.


Do clients rely on your impressive ability to define and guide the implementation of innovative digital solutions that transform their ability to acquire and engage customers? Or perhaps you’ve become the go-to thought leader for eCommerce solutions? If you are passionate about helping clients offer their customers the ability to communicate, connect and purchase whenever and however they like, we’d like to meet you.

YOUR ROLE : eCommerce Functional Lead- Salesforce Commerce Cloud

While there will never be a typical day at Accenture Interactive, we’ve highlighted a few of your exciting responsibilities:

  • Support and transform clients’ off-line (retail, catalog and phone) offerings into effective on-line commerce channels through innovative systems and process design, systems integration, and multi-channel marketing

  • Plans and performs analysis of eCommerce (Salesforce Commerce Cloud) activities and/or functions and guides the subsequent design and implementation or improvement of existing eCommerce applications

  • Offers suggestions and recommendations during solution design and execution phase from a functional perspective to ensure business intent is understood by the project team

  • Serves as the bridge/translator between the business team and technical resources during development and implementation to ensure that requirements and dependencies are well understood

  • Assist with business process redesign, roadmap planning, loyalty programs, and identifying touch points through multi-channel applications

  • Assist clients to prepare for ongoing operations post-launch i.e. support preparation of staffing or change management plans

  • Mentor and coach team members by sharing perspective and knowledge of eCommerce initiatives and maintaining open dialogue with colleagues and clients

  • Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team members


YOUR EXPERIENCE: Basic Qualifications

  • 5 years of full life-cycle implementation experience using various SDLC methodologies

  • 3 years of experience in tactical deployment or re-launch of eCommerce applications

  • Bachelor's Degree

  • Client facing role, travel required

SET YOURSELF APART: Preferred Skills

  • Extensive experience with multiple eCommerce and ebusinessapplications; direct experience with Hybris, SFCC/Demandware, WebSphere Commerce, or Oracle/ATG

  • Knowledge of WCM applications

  • Knowledge of best practices in all areas of eCommerce including Catalog Management, Product Merchandising, Inventory Availability, Shopping Cart and Checkout, Order Management, Search and Guided Navigation, SEO, Personalization, Gift Registry, Returns Management, Customer Service

  • Direct experience in the tactical operations of an eCommerce website

  • Ability to lead functional discussions and scoping decisions based on best practices for implementing the eCommerce application

  • Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases

  • Experience with performing gap analysis outlining client gaps in technology, resources, and institutional knowledge necessary to deliver and execute a successful channel rollout

  • Experience in a consulting experience with demonstrated track record of continuing responsibilities, creativity and innovation

  • Excellent communication skills, both written and verbal with strong presentation skills

  • Strong interpersonal, team building, organizational and motivational skills


  • Your entrepreneurial spirit and vision will be rewarded, and your success will fuel opportunities for career advancement

  • You’ll make a difference for some pretty impressive clients. Accenture serves many of the Fortune Global 100 on high-profile projects

  • Opportunities to learn daily through training, assignments and collaboration with experts across the company

  • Access to leading-edge technology

  • Along with a competitive salary, Accenture offers a comprehensive package that includes generous paid time off, 401K match and an employee healthcare plan


Now is the time to become a digital disrupter. The opportunity is here—what’s stopping you from pursuing it?

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity:

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job Candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Business & Technology Integration