Nike Converse Retail Operations Manager: Labor & Store Controls North America in Boston, Massachusetts

Become a Part of the NIKE, Inc. Team

NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Nike, it’s about each person bringing skills and passion to a challenging and constantly evolving game.

Business equals selling stuff. That’s the basic model. The more complex awesome model is creating stuff that people identify with and then you figuring out how to get it to them. We need people like you: creative, dynamic problem solvers who see it as more than business. Who see it as giving people the tools of self-expression and individuality.


Working in Retail at Converse World Headquarters will be rewarding and challenging but it most definitely won’t be just another job. You'll be an ambassador of the Converse brand. You’ll create strategy, tools and processes through the lens of our brand conviction and mission statement that empower stores to provide inspiring consumer experiences while delivering profit and developing people. We're committed to making every employee and customer experience a rewarding one, and as a member of our retail team, your contributions will play a big role. As a Retail Operations Manager, you’ll leverage your cross-functional experience in working with experts to collaborate, influence, and share expertise to optimize solutions and decision making. You’ll oversee the planning, design and successful implementation of multiple projects/programs, demonstrate effective planning and balancing of resources (time, people, cost) while cohesively communicating with all stakeholder groups to facilitate progress. You will identify waste in processes and develop solutions to alter or change steps, owners, or resources to strengthen business processes, while maintaining the quality of the program/process. You’ll utilize key metrics and data to drive business decisions and steer actions. It will be important to understand the cause and effect relationship between financial levers and results that will drive decisions based in fact. You will leverage strategic thinking by utilizing a broad perspective and diverse inputs to build a long-range direction for either functional or business plans. Apply objective analysis and modeling toboth inform and support a strategy.Most importantly, you will lead individuals, as well as teams, to deliver results. You’ll provide direction, coaching, and inspiration to develop talent and maximize resourcesFurther, as the Operations Manager focused on Labor and Store Controls you will drive operational efficiency through wage and expense management platforms and programs. You will own the implementation of labor optimization strategies, reporting and programs that stores use to maximize resources and manage payroll. You’ll manage the annual budgeting process in partnership with Finance and stores leadership and oversee the consistent use of store scheduling tools and best practices to ensure wage targets are met at the fleet level. You’ll be responsible for leading the Workload Planning process in addition to reporting and monitoring performance to ensure payroll investments are maximized. You will also be the main partner with Store Planning, Training & Associate Engagement to ensure store goals are aligned to key performance metrics and drive results. You will work with an extended offsite team to ensure new programs reflect the needs of Converse stores and get implemented effectively to maximize effectiveness. You will lead a team and be responsible for communicating results upward to leadership in the Retail organization.Qualifications

Bachelor’s degree in Business or Finance, MBA preferred.

5 yrs. of retail experience. Store and corporate experience directly related to position is preferred.

2 years of project experience preferred

Proven experience leading, coaching and inspiring teams. 2-3 yrs. managing 2-3 direct reports

Experience influencing senior leadership to drive results

Strong time management and organizational skills.

Proven experience with Kronos workforce management applications

General understanding of retail store systems/equipment (Business Intelligence, SharePoint, Point of Sale, Inventory Management, Hand Held Terminals, Labor Scheduling application, etc.)

Strong verbal and written communication skills, including facilitation and presentations. Ability to clearly articulate goals and objectives

Ability to work with high degree of independence while managing upward communication to management

Proficiency in Word, Excel, PowerPoint, Access and Share Point

Ability to travel approximately 15% of the time

NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.

NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.