Kforce Customer Care Specialist in Billerica, Massachusetts

Kforce has a client seeking a Customer Care Specialist for a 6-month long opportunity with their company. Job Duties Include:

  • Process all aspects of the order process by verifying insurance benefits to determine eligibility and cost share amounts for existing and new customers

  • Requesting and collecting updated documentation, order entry and coordinating shipment of product to customers

  • Must maintain a thorough understanding of products offered with the ability to explain to potential or existing customers the basic operation and use

  • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner

  • Work as part of the larger support team, collaborating with other departments to ensure proactive, superior front-line customer support

  • Document all interactions and calls into the customer database and maintain compliance to HIPAA and other regulating bodies as required

  • Interviews will be held this week

  • College degree or equivalent experience

  • Excellent customer service/call center skills

  • Excellent computer and analytical skills

  • Excellent verbal and written communication skills

  • Experience in a healthcare or DME setting highly preferred

  • Must be able to work M-F from 10:30AM - 7PM

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00